ProServe Facility Solutions Inc. ("ProServe", "we", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact information you provide through quote forms, COI requests, job applications, or email (name, company, email, phone, site address).
- Service details you share to receive a quote (facility type, square footage, scheduling needs).
- Job application information including position, resume link, and experience.
- Usage data such as pages visited, device type, and approximate location, collected through standard web analytics.
2. How We Use Your Information
- Respond to inquiries, provide quotes, and deliver services.
- Process and respond to job applications and certificate of insurance requests.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
We do not sell your personal information. We do not use it for purposes unrelated to the service you contacted us about.
3. How We Share Information
We share information only with trusted service providers who help us operate our business (web hosting, email, payment processing, analytics) under contractual confidentiality, or when required by law.
4. Data Retention
We keep your information only as long as needed for the purpose it was collected, to comply with legal obligations, or to resolve disputes. You may request deletion at any time.
5. Cookies & Analytics
We use cookies and similar technologies to keep our site functional and to understand how it's used. You can disable cookies in your browser, though some features may not work properly.
6. Security
We use industry-standard security measures (encryption in transit, access controls, secure storage) to protect your information. No method of transmission over the internet is 100% secure, but we work to follow best practices.
7. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent or request deletion (subject to legal/contractual obligations).
8. Contact Us
Questions about this policy or your information? Email info@proservefacility.ca or call 1-844-820-SERV.
9. Updates
We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.