1. Service Area
We provide commercial delivery throughout the Greater Toronto Area, including Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Etobicoke, Scarborough, North York, Oakville, Burlington, and surrounding business corridors. Deliveries outside our standard route map are coordinated as freight or third-party shipments.
2. Processing & Delivery Windows
- Standard commercial orders are processed within 1 business day.
- Most GTA business deliveries arrive within 1–3 business days during scheduled commercial windows (typically 8:00 AM – 5:00 PM).
- Recurring managed accounts receive deliveries on their pre-assigned route day rather than a per-order ETA.
- Dock, loading bay, and receiving-window instructions provided on your account are honoured by our drivers.
3. Local Commercial Delivery
Standard ecommerce checkout orders ship using calculated commercial delivery rates at checkout, with optional free-delivery thresholds for qualifying GTA business addresses. Rates, carriers, and applicable taxes are calculated at checkout based on destination and order weight.
4. Managed Restocking Delivery
Approved recurring B2B accounts receive replenishment through ProServe's Managed Restocking Program. These accounts operate under:
- Scheduled route deliveries (weekly, bi-weekly, monthly, or custom cadence).
- Bundled or account-level delivery pricing negotiated in your service agreement.
- Multi-location coordination for portfolios and chains.
- Operational routing optimized across your sites — not per-order shipping.
Managed accounts do not behave like standard retail orders. Your account manager handles delivery cadence, holds, ramp-ups, and substitutions.
5. Large Equipment & Freight
Floor machines, auto scrubbers, palletized orders, and large facility shipments are coordinated as freight. These items display “Custom Freight Quote Required” instead of automated shipping rates. Our team will confirm pricing, lead time, lift-gate requirements, and inside-delivery options before scheduling.
6. Multi-Location & Custom Agreements
Property managers, multi-site operators, and approved enterprise accounts may operate under custom delivery agreements that supersede this standard policy — including dedicated route days, consolidated billing, and per-site replenishment programs. Contact your account manager for site-specific arrangements.
7. Delays & Exceptions
Severe weather, road closures, dock access issues, and carrier disruptions may affect delivery timing. We notify affected accounts as early as possible and reschedule on the next available route. ProServe is not liable for indirect losses caused by delivery delays outside our control.
8. Contact
Questions about a delivery or recurring schedule? Email info@proservefacility.ca or call 1-844-820-SERV. For returns and refunds, see our Return & Refund Policy.